Common questions
Why is ClaimSage $249 when DIY is free?
DIY is genuinely free — and if you have the time and know what you're doing, it can work. ClaimSage's value is in having a properly formatted, state-specific letter that cites the right statutes and regulatory bodies. That level of precision is what gets attention from insurers. A generic letter often gets ignored; a legally-grounded one often gets a response.
What if I already filed an appeal without using ClaimSage?
The $249 success fee only applies to appeals generated through ClaimSage. If you used a different letter or your attorney wrote it, you're not charged. The fee is tied to the specific letter generation service.
Is $249 a percentage of what I recover?
No. The $249 is a flat service fee — it has nothing to do with the dollar amount of your claim or any recovery. You're not paying a "success fee" as a percentage of a recovery; you're paying for the service of generating a professional appeal letter. The fee is the same whether your claim is $1,000 or $100,000.
What's the difference between a patient advocate and an attorney?
Patient advocates help with paperwork, calls, and navigation — but can't represent you in legal proceedings. Health law attorneys can file legal challenges, represent you in hearings, and are licensed to practice law. For most denied claims, a well-formatted appeal letter resolves the issue without either. ClaimSage sits between DIY and hiring an attorney — structured, professional, without the legal overhead.
How does ClaimSage know if I won?
At 45 days after generating your letter, we'll email you to ask: did your appeal win? You'll tell us — upload an insurer letter, EOB showing payment, or a written description. We take your word for it. There's no formal adjudication process. The model is trust-based.
What if I'm still fighting — haven't heard back yet?
At 60 days, if you tell us you're still fighting, we extend the follow-up. We'll check in again later. You only get charged $249 when you confirm a win.